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E-Statements FAQ What accounts are eligible for E-Statements? Only customers with Checking, Money Market and Savings accounts can receive E-Statements. A customer interested in E-Statements, must be enrolled in and have an active Online Banking account. How can I enroll in E-Statements? Enrolling is quick and easy! And, since E-Statements are an enhancement to Online Banking, you can enroll anytime…24/7…365 days a year. · Login to Online Banking then select the E-Statements tab from the main menu. · Click on the “details” link to select the accounts you would like to set up for E-Statements. · Enter a valid email address and security phrase. · Review the terms and conditions, indicate that you agree to the terms, then select the “Enroll Now” button. Why do I need a security phrase when enrolling in E-Statements? The security phrase will appear in the subject line of the email you receive to help you identify that you are receiving a legitimate email and not SPAM. Can a personal banker activate or enroll a customer in E-Statements? No. The menu option is only found within a customer’s active Online Banking account. The customer must choose the E-Statement option to enroll and must agree to the Terms and Conditions for E-Statements. Personal Bankers do not have access to customer’s secure Online Banking account. Can I continue to receive my paper statement after enrolling in E-Statements? No. You will receive an electronic statement and one last paper statement after your initial enrollment in E-Statements. Thereafter, you will only receive an electronic statement. How do I begin to receive my paper statements again? You must un-enroll in E-Statements to receive paper statements. What happens to my E-Statement if my email address is no longer valid / available? The E-Statement will reject and you will need to contact a personal banker once you’ve updated your email address and your E-Statement can be re-sent to the valid email address. How do I update my email address for delivery of E-Statements? To update your email address, login to your Online Banking account, click on the E-Statement tab and select the email option. Can I add more recipients, such as my CPA or others, to receive my electronic statement? Yes. Each Online Banking customer has the option to set up an additional recipient with a new user name and password (different than your user name and password). The recipient’s E-Statement authorization can be revoked by logging into your Online Banking account E-Statement option and then delete the additional E-Statement recipient. When will my E-Statement be available and how do I view my E-Statement? An E-Statement notification with a PDF attachment will be emailed to you the day after your statement cycles, notifying you that your E-Statement is available. To open the attachment, you will be prompted to enter your Online Banking Username and Password. Additional recipient(s) will login using the information provided to them by the account owner (noted above). How long are my electronic statements retained within Online Banking? E-Statements are retained for 12 months. Additionally, E-Statements can be downloaded and saved to your PC. Will I continue to get my check images on E-Statements? Yes, your E-Statement will look just like your statement right now. If you receive check image pages now, you’ll continue to receive check image pages. If you have combined statements, you’ll continue to receive combined statements. Periodic statement stuffers will also be imaged and available to view on your E-Statement.
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